Customer Success plays a key role in making Aidn’s ambition a reality. This role exists to ensure that our customers achieve lasting value from Aidn not only during implementation, but continuously over time. The Customer Success Manager works closely with customers across the full customer lifecycle, helping them establish strong ways of working, improve over time, and solve real problems in their everyday context.
🔧 What you will work on
You will partner with customers to ensure Aidn is used in ways that create real, measurable value.
Your responsibilities will include supporting customers in adopting and using Aidn according to best practices through implementation projects, advisory work, continuous improvement, and the standardization of workflows.
You will use customer data, insights, and feedback to guide decisions and improve ways of working.
Building strong, trust-based relationships through structured follow-up and advisory work is a central part of the role.
You will also represent Aidn in customer meetings, conferences, and other relevant external settings. Some travel should be expected (approximately 30 days per year).
🚀 Every day, you will tackle challenges like these
You will help develop and improve customer lifecycle processes and routines, and play an active role in customer implementations. This includes driving onboarding, training, and change initiatives to ensure customers are set up for success.
You will support customers in translating their needs into effective ways of working with Aidn, improve feedback loops and collaboration processes, and contribute to product improvements based on customer insights and usage.
You will also participate in technical and product discussions and represent Aidn at conferences, meet-ups, and other relevant arenas.
🤝 We believe you recognize yourself in the following
You have experience from customer-facing roles and enjoy working closely with customers.
Experience from healthcare is required, and experience from the public sector is considered a strong plus.
You have worked with, or been involved in, the implementation of SaaS products and understand what it takes to support customers through change.
You have a continuous improvement mindset and enjoy making things work better over time.
You are structured, curious, and have a strong ability to execute, and you are comfortable taking responsibility and following work through from start to finish.
You are fluent in Norwegian, both written and spoken, and are comfortable working in English.
🎁 Things to get excited about
You will have real influence on how customers succeed with Aidn and how value is created over time.
You will work in a collaborative and pragmatic environment, in a purpose-driven company focused on solving real problems in healthcare.
You will be part of a supportive and skilled team where we help each other and work toward shared goals.
Aidn offers flexibility in where you work, either from home or from our offices in Bergen, Bodø, or Oslo.
You will have six weeks of vacation and access to our employee share scheme.
💰 Salary range
We are open to hiring at our two seniority levels, depending on background and experience.
This role can be shaped together with you. As Aidn grows, the way we work with customers will continue to develop, and you will be part of that journey.
Application Timeline: We will start inviting candidates to interviews from January 5th onwards, and we will hire as soon as possible, so we encourage you not to delay your application.
Aidn is part of the Kernel cooperation, a collection of like-minded companies focused on building the next generation of health services for Norway and beyond. This association gives us access to advisors across the entire healthcare ecosystem, sufficient capital to support the long runways required by our ambitions, and the strategic partnerships needed to realize cooperation across today’s siloed landscape.
Aidn recognizes and celebrates diversity in all its forms, visible and non-visible, in all areas of the work environment. We work to promote an anti-discriminatory environment where everyone feels safe and welcome. Read our full Diversity, Inclusion & Belonging policy in our handbook here.
