We’ve all witnessed how frustrating it can be for family and friends to navigate the healthcare system—repeating their stories to different healthcare workers who don’t have access to their relevant records. New faces, same story. Binders are hauled between offices, and crucial treatment information is lost in the shuffle. Time is wasted, and patients suffer. It shouldn’t have to be this way.

At Aidn, we’re changing that. We’re on a mission to create the seamless healthcare platform that all Norwegians deserve—a system that connects institutions, clinicians, social workers, and citizens, enabling them to collaborate on healthcare matters as a single, unified team. Our first municipality has chosen Aidn as their provider for a new electronic patient record system for their health services, marking an important milestone in our journey.

What you will be doing

We’re looking for a driven Customer Support Advisor to join our Customer Experience team in Oslo. You’ll be the first point of contact for users seeking assistance or information. Your role is crucial in providing excellent customer service, gathering actionable feedback, and collaborating with our product and tech teams to ensure a smooth and responsive customer experience.

Every day, you will be working to solve problems like these:

• Managing incoming customer inquiries and requests, ensuring quick resolutions
• Taking ownership of our self-service knowledge base and continuously improving it
• Analyzing customer data to identify trends, areas for improvement, and growth opportunities
• Proactively conducting root cause analyses to streamline processes and enhance the customer support experience
• Refining feedback loops and processes to strengthen customer relationships
• Collaborating with cross-functional teams to enhance the overall customer experience
• Contributing to the development of in-product training materials
• Sharing your insights and suggesting improvements to our product portfolio

We think you bring the following qualifications and experiences:

• 2+ years of experience in customer-facing roles
• Excellent communication skills, both verbal and written
• Strong customer service mindset and problem-solving abilities
• Solid technical skills with an ability to troubleshoot and assist with technical inquiries
• A "doer" mindset: You take initiative, tackle tasks of all sizes, and get things done to help us grow
• Strong prioritization and time management skills
• Experience or education in healthcare is a plus
• Fluency in Norwegian (C1) and English (C1)

If you’re looking to make an impact, this is the team for you. Currently, our Customer Experience team consists of 8 members: seven Customer Success Managers and our Director of Customer Experience. This role will report directly to the Director and will collaborate closely with teams across the organization, from marketing and sales to product and technology.

We think you will thrive at Aidn if…

… you possess strong communication skills and can clearly articulate your ideas and the reasoning behind them.

… you are a dependable team player who values collaboration, brings energy, and demonstrates a "can-do" attitude.

… you are self-reliant and take ownership of your work, driving projects forward with confidence.

… you are motivated to innovate and make a meaningful impact on future health solutions.

Other things to get excited about

• Flexible working hours
• 6 weeks of vacation
• Opportunity to participate in our employee share scheme
• A purpose-driven company that’s solving real problems for real people

Why we are doing what we do

Our mission is simple but ambitious: We aim to save the healthcare system by making the complex simple. We’re tackling outdated documentation and reporting tools by building a new cloud-based patient system that will revolutionize how clinicians work and collaborate—from the ground up. This is the largest investment in eHealth platforms by Norwegian Municipalities to date.

Aidn is part of the Kernel cooperation, where we build technology for the next generation of welfare societies. With financial backing in order, we are privileged to be a fully autonomous startup busy building our company from the ground up the way we see fit.

Aidn recognizes and celebrates diversity in all its forms, visible and non-visible in all areas of the work environment. We work to promote an anti-discriminatory environment where everyone feels safe and welcome. Read our full Diversity, Inclusion & Belonging policy in our handbook here.

We believe you’re intrigued by this. We believe you want to join us. And most importantly, we believe you want to put your talents to work for a purpose.

Are you curious? We welcome you to check out our employee handbook to get to know us, some of our benefits, and what drives us.

Application deadline: 24.11.2024